1) Data Controller
The data controller for this website and for booking requests is:
Como Tailoring Experience
V.le Innocenzo XI, 35, 22100 Como (CO), Italy
Email: info@comotailoringexperience.com
2) What data we collect
- Booking form data: name, email, phone/WhatsApp, country, number of people, preferred date/time, stay duration, garment type, delivery preference, notes.
- Payment proof upload: the receipt file you upload (PDF/JPG/PNG/WebP).
- Technical data: basic server logs (e.g., IP address, user agent) for security and abuse prevention.
3) Why we use your data
- To receive and manage your booking request and confirm your appointment.
- To verify the booking fee payment proof and reserve your time slot.
- To communicate with you by email or WhatsApp about your request.
- To protect the website from spam, abuse, and security incidents.
4) Legal basis
We process your data to handle a pre-contractual request (your booking request), to meet legal/accounting obligations where applicable, and for our legitimate interest in operating a secure website and managing enquiries.
5) How long we keep your data
We keep booking requests and related communications for as long as needed to manage your appointment and any follow-up. We may retain certain records longer if required by law (e.g., accounting). Uploaded receipts are stored only to verify payment and for any necessary administrative purposes.
6) Sharing and transfers
We do not sell your data. Your data may be processed by service providers strictly necessary to run the website (e.g., hosting and email delivery). If data is transferred outside the EU/EEA by a provider, we rely on appropriate safeguards (such as standard contractual clauses) where applicable.
7) Your rights
You may request access, correction, deletion, restriction, or portability of your personal data, and you may object to certain processing. To exercise your rights, contact us at info@comotailoringexperience.com.
8) Cookies
This website may use essential cookies required for core functionality (for example, basic session security for the booking form). If analytics or marketing cookies are added in the future, this policy will be updated accordingly.
9) Updates
We may update this policy to reflect changes in the website or legal requirements. The latest version will always be available on this page.
Last updated: 2026-09-11